Facebook Founder, Mark Zuckerberg has apologized to all Whatsapp users who
experienced a temporary shutdown of the services last week. WhatsApp, a popular
messaging service owned by Facebook Inc, suffered a widespread global outage on
Wednesday that lasted for several hours before being resolved. The apology
reads: “Earlier today, WhatsApp users in all parts of the world were unable to
access WhatsApp for a few hours. We have now fixed the issue and apologise for
the inconvenience.”
WhatsApp was down in parts of India, Canada, the United States and
Brazil, according to Reuters. It affected people who use the service on Apple
Inc’s iOS operating system, Alphabet Inc’s Android and Microsoft Corp’s Windows
mobile OS. WhatsApp’s is used by more than 1.2 billion people around the world
and is a key tool for communications and commerce in many countries. The
service was acquired by Facebook in 2014 for $19 billion.
Zuckerberg has also beefed up the number of administrators on Facebook
from 4500 to 7500. This is in order to enable adequate review of activities on
the Platform especially in the light of live suicide and killings via Facebook
Zuckerberg in a statement, said: “If
we’re going to build a safe community, we need to respond quickly. We’re
working to make these videos easier to report so we can take the right action
sooner – whether that’s responding quickly when someone needs help or taking a
post down. Over the next year, we’ll be adding 3,000 people to our community
operations team around the world – on top of the 4,500 we have today – to
review the millions of reports we get every week, and improve the process for
doing it quickly. “These reviewers will also help us get better at removing
things we don’t allow on Facebook like hate speech and child exploitation. And
we’ll keep working with local community groups and law enforcement who are in
the best position to help someone if they need it – either because they’re
about to harm themselves, or because they’re in danger from someone else”.
According to Zuckerberg, these measures were because last week, he got a
report that someone went Live on the platform to confess he was considering
suicide. However, Zuckerber said he and his team immediately reached out to law
enforcement, and they were able to prevent him from hurting himself.
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